How much is shipping?
A flat $5 per order. US$5 in the United States, NZ$5 in New Zealand.
How long does it take?
US orders ship from within the United States and usually arrive in 3–7 business days. New Zealand orders ship from Auckland and usually arrive in 3–5 business days. You'll get tracking by email.
Will I pay import duties?
No. US orders ship domestically, so there are no import duties or customs fees.
What fits in the case?
Choose your insert when you order. The Pen insert clips in one standard injection pen. The Needles insert holds 6 capped pen needles. Pen, needles and contents are not included.
Do you sell what goes inside?
No. Pep Prep sells storage and travel cases only.
Is the packaging discreet?
Yes. Every order ships in plain packaging with no product description on the outside.
Can it go in the fridge?
Yes. It's slim enough for a fridge shelf or door. Always follow the storage instructions for whatever you keep inside.
What currency will I pay in?
US customers see prices and pay in USD. New Zealand customers pay in NZD.
Can I return it?
Yes. Send back unused items in original packaging within 30 days of delivery. See our refund policy.
How do I reach you?
Email hello@pepprep.shop. A real person replies within 1–2 business days.